Salon Policy & Procedures
Having the proper policies and procedures are only the beginning of excellent customer service. The professionalism and talent of our stylists are noted for their friendliness, courtesy, and competences. We know that how you are treated while in our mobile salon will determine whether you come back. We work hard to make all customers feel comfortable by giving them the ultimate experience and ensure that our service exceeds their expectations.
The policies and procedures below will help us to provide the service you deserve
Running Late for Appointment
We understand things happen. However, if you are running more than 15 minutes late the appointment may have to be rescheduled. We will do our best to get you in as soon as we can.
JettSet Mobile Studio is a mobile beauty salon that travels from one location to the next. To ensure that we arrive on time, we allow a 30-60 minute travel buffer between each appointment. In the event that we are more than 15 minutes late due to traffic or any vehicle maintenance issues, we will give you a call to inform you of the delay. If needed we can reschedule to get you seen as soon as possible
Cancellation Policy
We kindly request at least a 24 hour notification for appointment changes or cancellations. If you are scheduled for a weekend or evening appointment (highest in demand) and/or a color service, we respectfully request a 48 hour cancellation notice. To cancel or reschedule simply log into your Styleseat account. Once logged in, click on your scheduled appointment, then click on “Cancel/Reschedule” and make your selection. As always, we would love to hear from you…give us a call at (484) 393-JETT.
No-Show Appointment
Missing an appointment without notice of cancellation will result in a 25% charge for that service on your next visit or forfeit of deposit. We understand some situations are unavoidable, and we will consider those situations individually. If you are unsure of an upcoming appointment time, you can log into your Styleseat account or we welcome you to give us a call.
Refund Policy on Salon Services
Jettset Mobile Studio does not offer refunds for service rendered. However, if a guest is unhappy with their services, we do offer the opportunity to redo the service for them to their satisfaction (within one week time frame from the date of service).
If a guest is unhappy with their haircut or color service, they have one week, from the date of their original service, to return to our salon for a No Charge corrective service. If the guest is returning because they have decided they do not like the cut or color they chose, the service will not be free of charge.
Return Retail Product
We will try to accommodate any reasonable request. Please send all order requests to JettsetStudio@yahoo.com
Children in the Mobile Salon
We love families and children at Jettset, however to ensure the safety of the children and guests; please no children in the mobile salon unless the child is scheduled for an appointment. If a parent brings a child, please notify us via email in advance. We aim to keep Jettset Mobile Studio environment as relaxing as possible for our clients.
Lost or Forgotten Items
Jettset Mobile Studio is not responsible for items lost or forgotten during your appointment with us. We ask that clients keep up with their personal belongings, and in case of left items, we will keep the items for 2 weeks. If not claimed, the items will be donated to the charity of our choice.
Payment Method Accepted
Jettset Mobile Studio accepts American Express, MasterCard, Visa, Discover, PayPal and cash for our services. Hair products and retail merchandise may also be purchased using these methods.
DISCLAIMER: JettSet Mobile Studio policies is a general description of many important policies of our salon, and that it is not intended to be an exhaustive listing of all such policies or procedures. Customers understands JettSet Mobile Studio reserves the right to make changes to the policies, procedures and practices described above.